Terms And Conditions

These Terms & Conditions govern your use of the CapiPlan Ltd website, software, products, and related services. By accessing or using our website or services, you agree to comply with these terms.

Effective Date: 01 October 2026

Last Updated: 01 October 2026

Version: 1.0

1. Acceptance of Terms

By accessing or using the CapiPlan’s services, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or services.
We may update these terms from time to time, and the updated version will be published on this page.

2. Use of Our Services

CapiPlan provides cloud-based accounting and business management software and related services.

You must use our website and services only for lawful business purposes.

You must not misuse, damage, disrupt, or attempt to gain unauthorised access to our website or systems.

You are responsible for ensuring that your use of CapiPlan complies with applicable laws and regulations.

3. Account Responsibility

Some CapiPlan services may require you to create an account.

You are responsible for providing accurate and up-to-date information.

You are responsible for keeping your login details secure.

You are responsible for activity carried out through your account.

Please contact us promptly if you believe your account has been accessed without your permission.

4. Subscription and Payments

CapiPlan offers a free plan and paid subscription plans. The features, user limits, billing period (monthly or annual) and price of each plan are shown on our pricing page and confirmed before purchase.
Prices are in pounds sterling and exclude VAT, which is added at the rate applicable at the time of invoice.
Paid subscriptions are billed in advance for the billing period you select. Payment is taken by card on the subscription start date and on each renewal date, and you authorise us to charge your chosen payment method for all fees due.
Payment Invoices are available in your account.
Paid subscriptions renew automatically for a further period equal to your current billing period (one month for monthly plans, one year for annual plans) unless you cancel before the renewal date.
The customer will receive the first reminder 14 days before their subscription expires, followed by a second reminder after the subscription has expired. A final reminder will be sent 10–15 days after the subscription expiry date. If the customer fails to renew their subscription after the final reminder, their subscription will be cancelled.
You can cancel at any time through your account settings or by emailing info@capiplan.co.uk. Cancellation takes effect at the end of the current paid billing period, and you will retain access to paid features until then.
Monthly plans: fees already paid are not refundable, except where required by law or where we have materially failed to provide the service.
Nothing in this section affects your statutory rights as a consumer where they apply.
If you upgrade during a billing period, you pay the price difference for the rest of that period on a pro rata basis.
A downgrade takes effect at the next renewal date and may reduce your available features and limits. Unused allocations do not carry over.
We may change subscription prices. We will give you at least 30 days’ written notice before a change takes effect, and you may cancel before it applies.
The free plan and any trial may have feature and usage limits. If a trial converts to a paid plan, we will tell you the trial length, the price and the conversion date before you start, and we will not charge you without your agreement.

5. Customer Data and Information

You are responsible for the accuracy and legality of the information you provide.

CapiPlan may process and store your data to provide its services.

Your information is handled according to our Privacy Policy.

6. Accounting and Financial Information

CapiPlan provides tools for managing accounting and financial activities.

You are responsible for reviewing your records and meeting your accounting, tax, and regulatory obligations.

CapiPlan does not replace professional accounting or tax advice.

7. Data Protection and GDPR

CapiPlan handles personal data in accordance with the UK GDPR and applicable data protection laws.

We take reasonable measures to protect personal data and do not sell it to third parties.

Personal data is retained only as necessary or required by law.

You may request access to, correction of, or deletion of your data by contacting info@capiplan.co.uk.

8. Service Availability

We aim to keep CapiPlan services available and reliable.

We aim to restore services as quickly as possible if an unexpected issue occurs.

We may modify, improve, suspend, or discontinue features or services where necessary.

9. Free Trials and Free Services

CapiPlan may offer free plans, trials, demonstrations, or promotional access from time to time.

Free services may include certain limitations on features, users, transactions, storage, or usage.

The availability and duration of free trials or promotional offers may vary.

CapiPlan may update or discontinue free plans, trials, or promotional offers when necessary.

Any applicable changes will be communicated in accordance with our terms and applicable law.

10. Intellectual Property

All intellectual property rights related to the CapiPlan website, software, branding, logos, designs, text, graphics, features, and other materials belong to CapiPlan or its licensors, unless stated otherwise.

You may use the CapiPlan website and software only for their intended purposes.

You may not copy, reproduce, distribute, modify, or commercially use any CapiPlan content without prior written permission.

You may not reverse engineer, sell, lease, or otherwise exploit any part of the CapiPlan software or services, except where permitted by applicable law.

All rights not expressly granted under these Terms & Conditions remain reserved by CapiPlan.

11. Third-Party Services and Links

CapiPlan may connect with or provide links to third-party websites, platforms, payment providers, networks, or other services.

Third-party services may be subject to their own terms and privacy policies.

CapiPlan is not responsible for the availability, content, security, or operation of third-party services.

You are responsible for reviewing and complying with any applicable third-party terms.

12. Notices and Communications

We may contact you about your account, subscription, Service updates, or important changes using the contact details provided by you.

You are responsible for keeping your contact information accurate and up to date.

Notices relating to these Terms may be provided through the website, your account, or by email.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or replaced to the extent necessary to comply with applicable law.

14. Liability, Termination and Governing Law

CapiPlan will not be liable for indirect or consequential losses arising from your use of the website or services, to the extent permitted by law.

Nothing in these terms limits liability that cannot legally be excluded or limited.

We may suspend or terminate access where you breach these terms, misuse our services, or fail to pay applicable fees.
These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer law gives you the right to bring proceedings elsewhere.

For questions about these terms, contact us at info@capiplan.co.uk.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales, subject to applicable mandatory legal requirements.

15. Security Incidents and Reporting

Customers must report suspected security issues and data breaches through CapiPlan’s official contact channels.

CapiPlan will investigate reported incidents and take appropriate steps to limit their impact.

CapiPlan will notify affected customers and relevant authorities when required by law.

Customers must provide reasonable assistance during security investigations.

16. Service Availability and Third-Party Dependencies

CapiPlan cannot guarantee uninterrupted access to its services.

Services may be affected by maintenance, internet failures, technical problems or events beyond CapiPlan’s control.

Certain features depend on third-party services, systems, and APIs that CapiPlan does not control.

Changes, outages, or interruptions to these third-party services may affect the availability or functionality of connected features.
CapiPlan will communicate major disruptions where appropriate.
Customers remain responsible for meeting tax deadlines and checking that submissions have been completed successfully, even during service interruptions.

17. Data Export, Third-Party Access Revocation, Account Closure and Deletion

You can export your business and financial records at any time using the export features in your account.
You can disconnect third-party integrations at any time within CapiPlan, which deletes the relevant access and refresh tokens we hold.
You can also withdraw CapiPlan’s authorisation through the relevant third-party account.
Once access is withdrawn or revoked, we stop making requests to the third-party service on your behalf.
Revoking or disconnecting third-party access does not automatically delete related data already stored in your account, such as obligations, liabilities, payments, returns, and submission records. This allows you to retain your records.
Some records, including financial and accounting records and third-party submission records, may need to be retained for the statutory period, which is six years where required by law.
You can close your account at any time from your account settings.
On closure, any paid subscription ends in line with Section 4, and we disconnect third-party integrations and delete the relevant access tokens.
After closure, your data remains available for export for 30 days. We then delete or anonymise it after 30 days, except for records we must keep by law.
How we handle personal data is described in our Privacy Policy at https://capiplan.co.uk/privacy-policy/. If it conflicts with these Terms on that subject, the Privacy Policy applies.

18. Customer and CapiPlan's Responsibilities

Customers must ensure they have the legal right to upload or share data through CapiPlan.

Customers must review invoices, reports and tax information before relying on them.

CapiPlan provides tools to support business and financial management but does not guarantee that every calculation, report or submission will be error-free or accepted by an external authority.

19. Third-Party Integration and Customer Authorization

Customers must complete the required authorisation process before CapiPlan can access relevant third-party services on their behalf.
Customers must have the necessary authority to connect a tax account, including permission to act for a business or another person where applicable.
The information CapiPlan can access and the actions it can perform depend on the permissions granted and the features available.
Customers may withdraw authorization through the applicable third-party account or integration settings. Access may stop until authorization is granted again.
CapiPlan cannot control third-party decisions, processing times, or acceptance of submissions. Customers must check submission confirmations and meet their applicable deadlines.
CapiPlan will describe its third-party integration status accurately and will claim official approval or recognition only where the relevant requirements have been met.
Where necessary for authentication, security, and fraud prevention, relevant technical, device, and fraud-prevention information may be processed and shared with third-party providers in accordance with applicable law and CapiPlan’s Privacy Policy.

20. Changes to These Terms

We may update these Terms & Conditions to reflect changes to our services, business practices or legal requirements.

The updated terms will be published on this page with a revised date. Where required by law or contract, we will provide notice of material changes.

21. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

CapiPlan Ltd

Company Registration Number: 17336594

Registered Office: 8 Long Lane, Rowley Regis, England, B65 0HY

Email: info@capiplan.co.uk

Phone: +44 7458 931755